Terms & Conditions

How to read these Terms

These Terms & Conditions ("Terms") govern your access to and use of the TapReserve.Ai website at tapreserve.ai, the Products listed above, and any related services we provide. They apply to every merchant, contractor, employee, and individual who accesses or uses our website or Products.

The Terms have two parts. Part A sets out the general provisions that apply across all three Products and your use of the website. Part B sets out the Product-specific provisions for TapReserve.Ai POS, TapReserve.Ai QR, and TapReserve.Ai SoftPOS. Where Part A and Part B conflict on a particular subject, Part B takes precedence for that Product.

Each Product is provided under its own Master Subscription Agreement ("MSA"). If you have signed an MSA with us, that MSA — together with its Data Processing Addendum, Order Form, and any Schedules — is the binding contract between us for that Product, and prevails over these Terms in case of conflict. These Terms operate as the publicly available framework and govern your use of the website, evaluation periods, and any access to the Products that occurs outside a signed MSA.

Part A — General Provisions

1. Definitions

In these Terms:

• "Authorised User" — an individual you authorise to access and use a Product on your behalf, including your employees, contractors, and agents.
• "Customer Data" — data you submit to, generate within, or transmit through a Product, including information about your end-customers, staff, suppliers, sales, and operations.
• "Documentation" — the user guides, API references, and operational documentation we make available for each Product, as updated from time to time.
• "End-Customer" — a consumer or business that interacts with you (the merchant) and whose data you process through the Platform.
• "Intellectual Property Rights" — all rights in copyrights, patents, trademarks, trade secrets, know-how, designs, database rights, and any similar rights in any jurisdiction.
• "Order Form" — the document or online process by which you subscribe to a Product, specifying the Product, term, fees, and any Product-specific configuration.
• "Personal Data" — has the meaning given in the Applicable Data Protection Laws referenced in our Privacy Policy and Data Processing Addendum.
• "Service Specification" — the description of the Product's features and functionality as set out on the website and the Documentation.

2. Acceptance and eligibility

By accessing the website or using a Product, you confirm that:

• You are at least 18 years old or the age of majority in your jurisdiction, whichever is higher.
• You have the legal authority to bind the business you represent to these Terms and to any applicable MSA.
• The business you represent is duly incorporated, validly existing, and not subject to sanctions, restrictions, or prohibitions that would make providing services to you unlawful.
• You will use the Products for legitimate business purposes consistent with these Terms, the MSA, and applicable law.

The Products are designed for business use ("B2B"). They are not consumer products. Where an End-Customer interacts with the Platform (for example, by paying their bill via TapReserve.Ai QR), that interaction is between the End-Customer and the merchant; we are not party to it.

3. Account registration and access

To use a Product you must create an account and complete onboarding, including business verification, identity verification, and acceptance of the relevant MSA. You agree to provide accurate, complete information and to keep it current.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must enable multi-factor authentication for administrator accounts and use the credential standards set out in our Information Security and Password Management practices. If you suspect unauthorised access, notify us immediately at security@tapreserve.ai.

You may authorise users to access the Platform on your behalf. You are responsible for your Authorised Users' compliance with these Terms and for the consequences of their actions.

4. The Products in summary

The Platform comprises three Products that can be used independently or as an integrated ecosystem. The summary below is non-binding; the binding description of each Product is in the relevant MSA, Order Form, and Documentation.

• TapReserve.Ai POS — a cloud point-of-sale, reservations, inventory, procurement, finance, and compliance platform with 29 integrated modules, designed for multi-outlet hospitality and retail operations.
• TapReserve.Ai QR — a guest-facing service that lets the merchant's End-Customers book, order, pay, and leave reviews by scanning a QR code at the table, seat, room, or other location, without downloading an app.
• TapReserve.Ai SoftPOS — a software application that runs natively on payment-partner EDC terminals (including Network International M90, A880, and A485), turning the terminal into a complete POS for tap-to-pay acceptance, billing, and compliant invoicing.

We may add, modify, or retire Products, modules, and features over time. Material changes that affect a Product you subscribe to are notified per the relevant MSA and §11 of these Terms.

5. Subscription, fees, and payment

Subscription terms, fees, billing frequency, and applicable taxes are set out in the Order Form for each Product. Fees are exclusive of VAT, GST, and other applicable taxes unless stated otherwise.

Payment is due per the Order Form. We may suspend access to a Product for non-payment in accordance with the relevant MSA. We may also adjust fees on renewal with notice as specified in the MSA.

Where you process payments through the Platform, applicable processor and acquirer fees are charged separately by your payment partner or acquirer (for example, Network International, Magnati) under the agreement you have with them. We do not collect or retain payment-processor fees on their behalf.

6. Your responsibilities

You are responsible for:

• Configuration and operation. Setting up your outlets, menus, prices, taxes, staff roles, and integrations correctly. You determine what data is collected from End-Customers and for what purposes.
• Lawful use. Using the Platform in compliance with applicable law in every jurisdiction in which you operate. This includes data-protection law (PDPL, DIFC DP Law, ADGM DP Regulations, GDPR, UK GDPR, India DPDP Act, KSA PDPL, POPIA, and others as applicable), tax law (UAE VAT, KSA VAT and ZATCA, India GST, EU VAT, UK VAT, SARS), consumer-protection law, and payment regulation.
• Customer Data. Acting as the data controller for the personal data of your End-Customers, staff, suppliers, and other individuals whose data you process through the Platform. Our role and obligations as processor are governed by the Data Processing Addendum.
• Hardware and connectivity. Providing and maintaining the hardware (terminals, tablets, printers, kitchen displays, network equipment) and connectivity needed to operate the Platform, except where hardware is supplied as part of a specific service.
• Backups and exports. Periodically exporting data you consider critical, using the Platform's export tools. We maintain operational backups (see §13), but the responsibility for your own business records remains with you.
• End-Customer relationships. All dealings with your End-Customers — fulfilment, service quality, refunds, disputes, complaints — are between you and your End-Customer.

7. Acceptable use

You and your Authorised Users must not:

• Use the Platform for any unlawful, fraudulent, or deceptive purpose, or to facilitate activity that is unlawful in any jurisdiction where you operate.
• Circumvent, disable, or interfere with security features, access controls, or rate limits.
• Attempt to access systems, data, or accounts you are not authorised to access.
• Reverse engineer, decompile, or disassemble the Platform, except to the extent expressly permitted by applicable law that cannot be excluded by contract.
• Use the Platform to send unsolicited communications, malware, or content that infringes the rights of others.
• Resell, sublicense, or otherwise make the Platform available to third parties except as expressly permitted by your MSA.
• Use the Platform to process cardholder data in a way that would put us outside our PCI-DSS scope (see §15 on payments).
• Use automated tools to extract data from the Platform beyond the documented API and at rates inconsistent with the Documentation.
• Interfere with or disrupt the integrity or performance of the Platform or the data it contains.
• Use the Platform to develop a competing product or service.

Breach of this section may result in suspension of access, termination of the MSA, and (where applicable) referral to law enforcement.

8. Intellectual property

We retain all Intellectual Property Rights in the Platform, the website, the Documentation, our trademarks (including "TapReserve.Ai" and associated logos), and any improvements or derivative works thereof. Nothing in these Terms transfers ownership of our intellectual property to you.

You retain all rights in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data solely to the extent necessary to provide and improve the Platform, to comply with applicable law, and as further specified in the Data Processing Addendum.

We may use anonymised and aggregated data (data from which no individual or merchant can be identified) for service improvement, benchmarking, and product development. We do not use your Customer Data to train AI models that benefit other merchants without aggregation and de-identification appropriate to the use.

Feedback you provide about the Platform is given on a non-confidential basis, and we may use it without obligation or restriction.

9. Confidentiality

Each party will treat the other's confidential information with the same care it gives its own (and at least reasonable care), use it only for purposes contemplated by these Terms and the MSA, and not disclose it to third parties except to its personnel, advisers, and authorised contractors who need to know and are bound by equivalent obligations. This obligation does not apply to information that is publicly known through no fault of the receiving party, was independently developed, was received from a third party without obligations of confidence, or is required to be disclosed by law (with notice to the other party where lawful).

10. Privacy and data protection

Our handling of personal data is governed by our Privacy Policy at tapreserve.ai/privacy and, where you are a subscribing merchant, the Data Processing Addendum that forms part of your MSA. Capitalised data-protection terms used in these Terms have the meanings given in those documents.

In short:

• For data we collect about you as a merchant (account, billing, support, operational telemetry), we are the data controller.
• For data you process about End-Customers, staff, and suppliers through the Platform, you are the data controller and we are the data processor acting on your documented instructions.
• We do not sell personal data.
• We do not send personal data to any third-party generative AI provider; AI features run within our managed cloud environment.
• We notify you of any Personal Data Breach affecting your Customer Data within 72 hours of becoming aware, per the Data Processing Addendum.

11. Changes to the Platform and to these Terms

We may modify the Platform from time to time — improving features, adding modules, retiring deprecated functionality, adjusting integrations with payment partners and accredited service providers, and addressing security or regulatory requirements. Material changes affecting a Product you subscribe to are notified per your MSA. Routine improvements that maintain or enhance functionality are made without notice.

We may update these Terms by publishing a revised version at tapreserve.ai/terms. Material changes — for example, changes to liability, fees, or governing law — are notified to active merchants by email and via the dashboard at least 30 days in advance. Minor updates (clarifications, corrections, formatting) take effect on publication. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you may terminate per the relevant MSA.

12. Suspension and termination

We may suspend your access to a Product, in whole or in part, without prior notice, where reasonably necessary to:

• Prevent or limit material harm to the Platform, other users, or third parties.
• Respond to a security incident or suspected fraudulent use.
• Comply with a legal or regulatory requirement or a binding direction from a competent authority.
• Address a material breach of these Terms or the MSA that has not been cured within the cure period specified in the MSA.

Termination of the MSA is governed by the MSA. On termination, you have a 90-day grace period to export your data via the dashboard, after which data is deleted per our Data Processing Addendum. Backups age out per the 35-day rolling rotation specified in the Data Processing Addendum.

Sections that by their nature should survive termination do so — including §8 (Intellectual property), §9 (Confidentiality), §16 (Disclaimers), §17 (Limitation of liability), §19 (Indemnity), §20 (Governing law and disputes), and any provisions reasonably necessary to give effect to them.

13. Service availability and support

We aim to provide the Platform with high availability. Specific service levels, support tiers, and credits (if any) are set out in the MSA or the Service Schedule for the relevant Product.

We may perform scheduled maintenance and, occasionally, emergency maintenance. Where reasonably practicable, scheduled maintenance is performed during low-traffic windows and announced via the status page and in-dashboard notifications. We avoid changes during high-impact periods that affect our merchant base (including the Ramadan iftar window in markets where this is significant).

Customer support is available through the channels described on the Contact page and in your Order Form.

14. Third-party services and integrations

The Platform integrates with third-party services, including payment processors and acquirers, accredited service providers for e-invoicing (UAE Peppol PINT AE, KSA ZATCA, India GST IRP, EU and UK Peppol, South Africa SARS), messaging gateways, hardware partners (including Network International for SoftPOS-certified terminals), and others.

Your use of those services is governed by your agreement with the relevant third party. We are not responsible for the acts, omissions, availability, or terms of third-party services we don't control, and we don't make any representations or warranties about them. Where a third-party service is essential to a Product you use and that service materially changes or becomes unavailable, we will take commercially reasonable steps to maintain Product functionality, but we cannot guarantee uninterrupted equivalence.

15. Payments and PCI-DSS

The Platform supports payment acceptance through integrations with payment partners. Cardholder data is handled in a way designed to keep us out of full PCI-DSS scope:

• For Tap-to-Pay flows on SoftPOS-certified terminals, card data is captured by the certified terminal and routed to the payment partner. We do not see, store, or transmit full card numbers, CVV, or track data.
• For TapReserve.Ai QR payments, the diner is redirected to the payment partner's hosted payment page or pays through the partner's SDK; we display the bill and metadata only.
• For TapReserve.Ai POS payments through integrated processors, the integration uses tokenisation; we store only tokens and transaction metadata (truncated PAN, scheme, expiry, authorisation reference).

You are responsible for any payment processor or acquirer agreements you enter into and for paying their fees directly to them. You are responsible for your own PCI-DSS obligations to the extent your environment (your point-of-sale hardware, your network, your processes) handles cardholder data outside the boundary described above.

16. Disclaimers

The Platform is provided "as is" and "as available". Except as expressly set out in these Terms or the MSA, and to the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Without limiting the generality of the above:

• We do not warrant that the Platform will meet all your specific business requirements, that operation will be uninterrupted, or that all errors will be corrected.
• Compliance representations (including "Peppol PINT AE Ready", "ZATCA Phase 2 Ready", "India GST Ready", "GDPR Aligned", "ISO/IEC 27001:2022 certified") describe the Platform's design and our certifications as at the effective date of these Terms. Your compliance with applicable law in your operations remains your responsibility, including the accuracy of the data you enter, the timeliness of filings you submit, and your own regulatory registrations.
• AI-driven features (forecasting, conversational reporting, menu engineering, reconciliation, categorisation) produce suggestions and analytical outputs to support your decisions. They are not infallible. You are responsible for the decisions you make based on AI output and for verifying material outputs before acting on them.
• We do not warrant the accuracy of data, content, or results obtained through third-party integrations.

Some jurisdictions do not allow the exclusion of certain warranties. To that extent, this section applies to the maximum extent permitted.

17. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or loss of opportunity.
• Loss or corruption of data, except to the extent caused by our material breach of our security obligations under the Data Processing Addendum.

Subject to the next paragraph, our total aggregate liability arising out of or in connection with these Terms, the MSA, and the Products in any 12-month period is capped at the fees you have paid us for the affected Product in the 12 months preceding the event giving rise to the claim.

The above limitations do not apply to liability that cannot be excluded or limited by law — including, where applicable, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be limited under the governing law of your MSA.

Nothing in this section limits your obligation to pay fees owed under the MSA or your liability for breach of §7 (Acceptable use), §8 (Intellectual property), or §9 (Confidentiality).

18. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control — including natural disasters, war, civil disturbance, terrorism, pandemics, government action, regional internet outages, sustained cloud-provider failure, sanctions, or failure of essential third-party services. The affected party will notify the other promptly and take commercially reasonable steps to mitigate impact. If force majeure persists for more than 60 consecutive days, either party may terminate the MSA without liability for the disruption.

19. Indemnity

You will indemnify, defend, and hold harmless Flamboyant, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, action, demand, loss, damage, liability, cost, and expense (including reasonable legal fees) arising out of or relating to:

• Your or your Authorised Users' use of the Platform in breach of these Terms or the MSA.
• Your Customer Data and the lawfulness of your processing of personal data through the Platform.
• Disputes between you and your End-Customers, including disputes about goods, services, refunds, or chargebacks.
• Your breach of applicable law in the conduct of your business.
• Your infringement of any third-party rights, including intellectual property rights.

We will indemnify you against any third-party claim that your authorised use of the Platform infringes the intellectual property rights of a third party, subject to: prompt notice from you; our sole control of the defence and settlement; and your reasonable cooperation. Our indemnity does not apply to claims arising from your modifications, combinations with other products not authorised by us, or continued use after we have provided a non-infringing alternative.

20. Governing law and dispute resolution

The governing law and dispute-resolution forum are specified in your MSA for each Product, taking into account your registered jurisdiction. Where you do not have a signed MSA (for example, for website use only or during an evaluation period):

• If you are based in the UAE mainland or your activities are primarily directed at the UAE, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction.
• If you are based in DIFC, these Terms are governed by DIFC laws and the DIFC Courts have exclusive jurisdiction.
• If you are based in ADGM, these Terms are governed by the laws applicable in ADGM and the ADGM Courts have exclusive jurisdiction.
• If you are based in India, these Terms are governed by the laws of India and the courts at New Delhi have exclusive jurisdiction.
• For all other jurisdictions, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and disputes are subject to the exclusive jurisdiction of the courts of Dubai, unless mandatory local law requires otherwise.

Before commencing formal proceedings, the parties will attempt to resolve any dispute through good-faith discussions between authorised representatives for at least 30 days.

21. General

• Assignment. You may not assign your rights or obligations under these Terms or the MSA without our prior written consent (not to be unreasonably withheld). We may assign to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
• Notices. Operational notices to you are sent to the dashboard or to the email address on your account. Legal notices to us should be sent to legal@tapreserve.ai and to the registered address of the contracting Flamboyant entity.
• No partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
• Severability. If any provision is held invalid, the rest remain in force; the invalid provision is replaced with one that gives effect to the original intent to the maximum extent permitted.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Entire agreement. These Terms, together with the MSA, the Order Form, the Data Processing Addendum, the Privacy Policy, and any documents expressly incorporated, constitute the entire agreement between the parties on their subject matter.
• Counterparts and electronic signature. The MSA may be signed in counterparts and electronically.

22. How to contact us

• General enquiries: through the Contact page at tapreserve.ai/contact.
• Customer support: through the support channel specified in your Order Form.
• Security and vulnerability reports: security@tapreserve.ai (see also our Vulnerability Disclosure Policy at tapreserve.ai/security).
• Data protection and privacy: rajat@tapreserve.ai.
• Legal notices: rajat@tapreserve.ai.
• UAE registered address: Flamboyant Technologies FZCO, Dubai Silicon Oasis, IFZA, Dubai.
• India registered address: Flamboyant Technologies Pvt Ltd, 8th Floor, Majestic Sygnia, A-2,3, Sector 62, Noida, India.

Part B — Product-Specific Provisions

B1. TapReserve.Ai POS

Product description. TapReserve.Ai POS is an enterprise platform comprising 29 integrated modules covering point of sale, reservations and guest CRM, inventory and procurement, finance and accounting, and back-office compliance, including Peppol PINT AE e-invoicing for the UAE and equivalent compliance for the other jurisdictions listed on the website.

Best for. Multi-outlet hospitality groups, retail chains, cloud kitchens, and similar operators requiring an integrated operational and compliance stack.

Specific terms.

• Configuration responsibility. Outlet hierarchy, menus, prices, taxes, tax groups, ledgers, chart of accounts, and integrations are configured by you (or by us as part of an implementation engagement under a separate Statement of Work). You are responsible for the accuracy of this configuration. We may provide templates and guidance but do not warrant their suitability for your specific business model.
• E-invoicing and tax filings. Where the Platform integrates with an accredited service provider for e-invoicing (Peppol PINT AE in the UAE, ZATCA Fatoora in KSA, GST IRP in India, Peppol BIS in the EU/UK, SARS-aligned services in South Africa), we provide the technical integration. You are responsible for: (a) registering with the relevant tax authority; (b) maintaining valid TRN, GSTIN, VAT, or equivalent registrations; (c) confirming the accuracy of invoice content; (d) timely submission of returns and filings outside the e-invoicing flow; and (e) any penalties arising from your filings.
• AI features. Sales forecasting, procurement forecasting, conversational reporting, menu engineering, AI day-end reconciliation, and quick-items categorisation are AI-driven and produce suggestions. The merchant's staff make operational decisions and are responsible for verifying material outputs.
• Offline operation. The Platform supports offline operation in defined modules. Offline data is synchronised on reconnection. Transactions completed offline are subject to the same validation as online transactions on sync; conflicts are surfaced for resolution.
• Hardware. TapReserve.Ai POS is hardware-agnostic and runs on iOS, Android, Windows, and Linux configurations specified in the Documentation. We do not supply hardware as part of the POS subscription unless explicitly stated in your Order Form.

B2. TapReserve.Ai QR

Product description. TapReserve.Ai QR is a guest-facing service that enables your End-Customers to scan a QR code at a table, seat, room, or other location to view the menu, book, order, pay, and leave a review without downloading an application. QR functionality integrates with TapReserve.Ai POS and TapReserve.Ai SoftPOS where you operate them.

Best for. Restaurants, cafés, cloud kitchens, cinemas, hotels with in-room dining, salons, and similar venues operating guest-initiated service models.

Specific terms.

• QR placement and stewardship. You are responsible for placing QR codes at your venue, ensuring they are not tampered with, replaced, or obstructed by third parties. If you become aware of any tampering — for example, a QR code overlaid by an attacker — you must remove the affected code and notify us immediately.
• Bill display and accuracy. The Platform displays bill content from the connected POS environment. You are responsible for the accuracy of menu items, prices, taxes, service charges, and discounts as configured in the POS. The bill the End-Customer sees is generated from your data.
• Payment. When an End-Customer pays via QR, the payment is processed by your payment partner under their hosted payment flow. We display the bill, generate the payment session, and surface the result. We do not see, store, or transmit cardholder data. Refunds, chargebacks, and payment disputes follow your payment partner's process and your acquirer agreement.
• Order routing and capacity. Order routing to the kitchen or service point, table-status updates, and capacity controls are configured by you. You are responsible for ensuring that the configured capacity reflects your actual ability to fulfil orders.
• End-Customer experience. The End-Customer's interaction with QR is between the End-Customer and you. Your privacy notice (separate from ours), your service terms, and your refund and complaint procedures apply to the End-Customer. We will not engage directly with End-Customers other than to direct them to you.
• Multilingual support. The Platform supports multiple languages including English and Arabic with right-to-left rendering. You are responsible for the quality and accuracy of localised content you enter (menu items, descriptions, terms).

B3. TapReserve.Ai SoftPOS

Product description. TapReserve.Ai SoftPOS is a software application that runs natively on payment-partner EDC terminals (including Network International M90, A880, and A485 models, and other terminals specified in your Order Form) and turns the terminal into a complete POS supporting Tap-to-Pay acceptance, billing, session management, and compliant invoicing.

Best for. SMBs, pop-up venues, mobile merchants, tableside service, salons, and merchants seeking a unified payment-and-POS device without separate hardware.

Specific terms.

• Hardware supplied by payment partner. The EDC terminal on which TapReserve.Ai SoftPOS runs is supplied, certified, and maintained by your payment partner (for example, Network International or Magnati) under a separate agreement between you and that partner. The terminal hardware, its firmware, the underlying payment certifications (PCI PTS, EMV, contactless schemes), and its replacement under that agreement are the responsibility of your payment partner, not Flamboyant.
• Application boundary. TapReserve.Ai SoftPOS operates as an application on the certified terminal. We are responsible for the application software. The payment-acceptance kernel, the cryptographic processing of card data, and the transaction-clearing communication with the acquirer are owned by the payment partner's certified terminal and its software. We do not see, store, or transmit cardholder data.
• Payment partner certification dependency. The Platform's compatibility with a specific terminal depends on the payment partner's certification of TapReserve.Ai SoftPOS on that terminal. Where a payment partner withdraws or revises certification, we will take commercially reasonable steps to restore certification or to support a transition, but we cannot guarantee continued availability on a specific hardware model.
• Settlement, reconciliation, and disputes. Card-payment settlement, reconciliation, chargebacks, refunds, and dispute handling follow your payment partner's and acquirer's processes and your agreements with them. The Platform records the transaction reference and metadata to support reconciliation; the authoritative record of settlement is your payment partner's record.
• Float and shift management. SoftPOS supports session management, blind close, variance detection, and supervisor approvals. You are responsible for cash-handling controls; the Platform records what your staff enter.
• Connectivity. SoftPOS requires terminal connectivity for online operations. Offline behaviour follows the payment partner's terminal capabilities and is limited compared with the full TapReserve.Ai POS offline mode.

Cross-Product Provisions

Integrating the three Products

The three Products can be used independently or together as an ecosystem. Where you subscribe to two or more, the Platform shares a single guest record, a single inventory ledger, a single compliance backbone, and a single login. The integration:

• Does not change which Product is the contracting Product for each specific function — POS for in-venue point-of-sale, QR for guest-initiated journeys, SoftPOS for terminal-based acceptance.
• Does not create joint liability across the three MSAs. Each MSA governs its Product; cross-Product disputes are resolved under the MSA primarily affected.
• Means data flows between Products as configured by you. You are responsible for configuring data sharing in a manner consistent with your privacy obligations to End-Customers and staff.

Subscribing to multiple Products

Each Product requires its own MSA and Order Form. We may offer commercial discounts for multi-Product subscriptions in the Order Form; the discount does not affect the legal independence of the MSAs.

Termination of one Product while continuing others

Terminating one MSA does not terminate the other MSAs. On termination of a single Product, integrations dependent on the terminated Product are disabled at the effective date of termination; the remaining Products continue under their MSAs. Customer Data exported under the terminated MSA follows that MSA's post-termination process; data shared in the integrated environment remains within the active Product subject to your continuing instructions as controller.

Version 1.1 — 13 May 2026.